Privacy Policy

This Privacy Policy delineates the procedures by which Dwelio and its affiliated entities manage the acquisition, utilization, and revelation of your data while you engage with their websites, products, tools, promotions, or any other services covered under this Policy, collectively referred to as the “Services.”

By employing the Services, you are granting Dwelio, its corporate parents, affiliates, and partners permission to send or facilitate the delivery of telemarketing promotions for products or services that may be pertinent to your interests or those you have previously expressed interest in. These communications may encompass the use of an automatic telephone dialing system, artificial or prerecorded voice, and text messages sent to the phone numbers you have supplied. It is important to emphasize that accepting this arrangement is not mandatory for purchasing any property, goods, or services.

Before engaging with or providing any information through or related to the Services, it is strongly recommended that you thoroughly review this Policy. Your use of any aspect of the Services signifies your agreement to the collection, utilization, and disclosure of your information as explicated in this Policy. If you do not concur with the terms stipulated in this Policy, we kindly request that you abstain from using the Services.

1: Data Collection

Our company utilizes various methods to acquire information from users, encompassing data directly provided by users and passive collection from their browsers or devices. Data collection occurs when users respond to our communications, engage in direct communication with us, register for an account, utilize specific features that require information, complete surveys, provide feedback, request specific features, or contribute user-generated content. Information we directly collect from users may include their name, email address, physical address, phone number, birthdate, details regarding properties of interest, and preferences related to home searches, photographs, audio/video content, and financial information.

Furthermore, we may passively collect specific information from the computers or devices that users employ to access our services. This may encompass IP addresses, geolocation data, unique device identifiers, IMEI and TCP/IP addresses, and other details related to the computers or devices, such as browser types, browser language, operating systems, mobile device carrier information, the state or country from which users accessed the services, and information regarding users’ interactions with the services. To collect this data, we may utilize cookies, tracking pixels, and other electronic technologies. Cookies are small text files placed on users’ computers, which enable us to identify their devices, store preferences and settings, track which web pages of the services they have visited, enhance their user experience, conduct searches and analytics, and assist with security and administrative functions. Tracking pixels are minuscule electronic tags embedded in websites, online advertisements, and/or emails, providing valuable information such as ad impressions or clicks, evaluating the popularity of the services and associated advertising, and accessing user cookies. Additionally, we may use web beacons in email messages, newsletters, and other electronic communications to gauge message open rates and for further analytics, personalization, and advertising purposes.

Furthermore, we may collect various types of location information from users, encompassing general details like IP address and zip code, as well as more specific data, such as GPS-based functionality from mobile devices used to access our services. This location information empowers us to tailor the services with location-based content and features, enhancing the overall user experience. For example, it allows us to offer location-based features, such as identifying listings that might be of interest to users. To deliver personalized content and advertising, we may share users’ location information with our members, vendors, or advertisers.

2: How Your Information Is Utilized

At Dwelio, we prioritize your privacy and leverage the information you provide in various ways to enhance your experience and deliver valuable services. Below are the intended purposes for which we may employ your information:

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Employing the information for the specific purpose for which it was provided.

Recognizing and authenticating users on the Services.

Initiating or providing the features, services, and products available through the Services.

Processing transactions and sending related information, such as confirmations and invoices.

Transmitting users information about their relationship or transactions with Dwelio, including technical notices, updates, account or security alerts, and other communications like newsletters.

Processing and responding to user inquiries.

Conducting internal research and reporting.

Monitoring and analyzing trends, usage, and activities related to our Services, as well as for statistical purposes.

Measuring, improving, and understanding the effectiveness of content, features, and Services, and developing new Services.

Personalizing the content and advertising displayed on the Services or other websites.

With user consent, contacting users via phone calls or SMS messages regarding our Services, their relationship with Dwelio, or offers and services that may interest them.

Detecting, investigating, and preventing fraud and other illegal activities.

Enforcing the legal terms that govern users’ use of the Services.

Administering and troubleshooting the Services.

Consent: We may share your information with our partner agents if you have given your consent. For instance, if you are working with a real estate brokerage or looking for a property, we may share your information and preferences with them.

Service Providers and Subcontractors: We may provide subcontractors access to your information for performing services on our behalf. These services may include marketing, market research, customer support, data storage, analysis and processing, and legal services.

Public Record Information: Certain information related to home sales and purchases, such as buyer’s name and address, price paid, and property taxes, becomes part of the public record. We may disclose some of this information as it typically becomes publicly available for a home sale or purchase.

Protection of Dwelio and Others: You acknowledge and agree that Dwelio may access, preserve, and disclose your information or any content you provide if required by law or if we have a good faith belief that such access, preservation, or disclosure is permitted by this Policy. This may be necessary to comply with legal processes, enforce our Policy and contracts, respond to claims of third-party rights infringement, address customer service requests, or protect the rights, property, or safety of Dwelio, its users, members, affiliates, and the public. This may also include sharing information with other companies and organizations for purposes such as fraud protection and spam/malware prevention.

3: Online Analytics and Advertising

We employ third-party web analytics services to collect and analyze data from our Services for auditing, research, and reporting purposes. These service providers may gather information, including your IP address, using various analytics technologies mentioned in the “Cookies and Similar Technologies” section. The information is used to assess your use of the Services, such as identifying the third-party website you came from, analyzing usage patterns, aiding in fraud prevention, and delivering specific features to you.

Additionally, we use certain analytics tools like clear GIFs to capture data when you open our emails or interact with the links or banners within. This data helps us gauge the effectiveness of our communications and marketing campaigns.

Furthermore, we may use third-party advertising technologies to present relevant content and advertisements on our Services as well as on other websites you visit. We collaborate with website analytics and advertising partners to display Dwelio ads on third-party publisher websites. These partners may place cookies on your web browser based on various factors, including the content of the page you’re browsing, information you provide, your searches, demographic data, user-generated content, and other information collected from you. These ads may be tailored to your current activity or your historical activity across other websites and online services, based on your interests.

Moreover, we may permit other third parties, such as ad networks and ad servers, to deliver personalized ads to you on the Services, other websites, and applications, and to access their own cookies or tracking technologies on your computer, mobile phone, or other devices used to access the Services. We may provide customer information, such as email addresses, to service providers who may anonymize this information and match it with cookies or other proprietary IDs to target or “retarget” you with ads when you visit other websites and mobile applications. You can opt out of many of these service providers as explained in the following paragraph.

Please note that we do not have access to, nor does this Policy govern, the use of cookies or tracking technologies that may be employed on your computer, mobile phone, or other devices by non-affiliated third-party ad technology, ad servers, ad networks, or any other non-affiliated third parties. These parties may offer opt-out options for targeted advertising as described in the Policy. However, even if you choose to opt-out, you may still receive advertisements, but they will not be personalized to your interests. We are not responsible for any choices you make using these mechanisms or for the continued availability or accuracy of these mechanisms.

4: Disclosure Regarding Do Not Track (DNT) Signals

At present, we do not recognize or respond to browser-initiated Do Not Track (DNT) signals. The precise meaning and criteria for compliance with DNT, as well as a standardized approach to address DNT signals, are still being defined by the internet industry.

5: Data Handling and Governance

In accordance with applicable laws, you have the right to access specific information stored by us and make changes or updates to ensure its accuracy. If there are any changes or inaccuracies in the information you provided, please promptly notify us to update it. You can request the deletion or modification of your information by using the Services or contacting us via email at Info@Dwelio.com. Upon your request, we will close your account and remove your information from view as soon as reasonably possible. However, please note that we may retain certain data as required by law or for legitimate business purposes.

6: Consent for Data Transfer

We want to inform you that our computer systems are located in the United States and other countries. By using our Services, you acknowledge and agree to this Privacy Policy, including the transfer of your information to the mentioned countries. You understand that the data protection and privacy laws in these countries may not offer the same level of protection as those in your country of residence. You accept that we will handle your information as outlined in this Privacy Policy.

7: Privacy of Minors

Our Services are not intended for children under the age of 13. If we become aware that we have collected personal information from children under the age of 13, we will take reasonable steps to delete it, complying with the Children’s Online Privacy Protection Act.

8: Data Protection

We have implemented administrative, technical, and physical security measures to safeguard your information from loss, misuse, and alteration. Nevertheless, please note that we cannot guarantee that these measures will prevent unauthorized access, use, or disclosure of your information. It is your responsibility to maintain the security of your account, and if you use our Services through SMS messages, you must take precautions to prevent unauthorized access to your devices.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9: External Links and Services

Our Services may include links to third-party websites, applications, and other services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy statements of any site that collects your information before leaving our Services.

10: California Privacy Protections

Under California law, residents have the right to request information once a year regarding the disclosure of their personal information to third parties for direct marketing purposes.

11: Revisions to this Privacy Policy

Dwelio reserves the right to modify and update this Privacy Policy at any time without prior notice. Any changes will take effect immediately upon posting on the website, and your continued use of the Services after such changes will indicate your acceptance of the revised Privacy Policy.

12: Opt-out Right for California Consumers

Under the California Consumer Privacy Act (CCPA), California consumers have the right to opt-out of the sale of their personal information.

Please thoroughly review this Policy before utilizing or providing any information through the Services. By accessing and using any part of the Services, you agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with this Policy, please refrain from using the Services. We will continue to review and update this Policy, and any changes will be posted on our website. In the event of any material changes, we will provide notice as required by law. Your continued use of the Services following modifications to this Policy signifies your acceptance of the updated Policy.