Refund Policy

This Refund Policy (“Policy”) outlines the terms and conditions for requesting a refund of the sign-up fee associated with the Referral Agreement executed with Dwelio. This Policy is effective for 45 days from the date of receival for the first lead (Standard Plan) & Policy is effective for 45 days from the date of receival for the first lead. (Premium Plan).

Eligibility for Refunds

1. Failure to Provide Quality Leads: If Dwelio does not deliver any leads as specified in the Referral Agreement.

2. Lack of Lead Exclusivity: If the leads provided to the agent/broker lack primary exclusivity and are shared with other agents/brokers within Dwelio’s network.

3. Lead’s Unwillingness to Engage: If the leads provided by Dwelio are unwilling to engage in business activities within 6 months from the date of assignment.

4. Pre-existing Contract: If the leads provided by Dwelio were already under contract with the agent/broker at the time of assignment.

5. Leads Outside Preferred Location: If the agent/broker requests leads from zip codes or areas outside their preferred location, such leads will be considered part of the monthly allocation and are not eligible for refund or replacement.


P.S: In the event that a dispute is filed against the Company, the individual will no longer be eligible for a refund.

Refund Scenario’s

1. Scenario: If Dwelio fails to provide the leads as specified, the agent/broker must send a reminder to Dwelio requesting the leads. If Dwelio does not deliver the leads within one month of the reminder, the agent/broker may submit a claim for a refund.

2. Scenario: In cases where issues such as non-exclusivity, lead reluctance, pre-existing contracts, or leads outside the preferred location arise, the agent/broker must promptly report the issue to Dwelio, including supporting evidence, and request a replacement of the leads. If Dwelio does not provide a replacement within one month of the report, the agent/broker may then submit a claim for a refund of the sign-up fee.

Refund Procedure

If you wish to request a refund, please be aware of the following procedures:

  1. Request Submission: Submit your refund request to our customer support team at info@dwelio.org.
  2. Cancellation Form: The Team will send a Cancellation form. Once that is filled we will start the process for the refund.
  3. Processing Time: Once your refund request is received and verified, it will be processed within 30 to 60 days. Please allow this timeframe for the completion of your refund.
  4. Refund Method: Refunds will be returned to the original payment method used for the transaction and will be deposited directly into your bank account.
  5. Confirmation: To keep you informed, we will send email confirmations, including screenshots of the processed transaction, to your registered email address at info@dwelio.org.

Timely Reporting

The agent/broker must report any concerns related to lead replacement to Dwelio within 48 hours of accepting the referral. Failure to report within this timeframe will result in the leads being considered satisfactory and ineligible for replacement or refund.

This Policy is effective as of the date mentioned above and supersedes all previous versions. By accepting the Referral Agreement with Dwelio, you agree to the terms of this Policy.

For any inquiries or to request a refund, please contact our customer support team at info@dwelio.org.

Thank you for your partnership with Dwelio.